Feb
08
Achats en ligne ou par téléphone : quels recours en cas de litige ?

Philippe PLACIDE, Avocat Martinique, vous offre cette actualité !

Que faire en cas de problème suite à un achat effectué auprès d'un professionnel par internet ou téléphone (produit non livré, non conforme, etc.) ?

Vous devez d'abord contacter le service clientèle du vendeur :

  • au moyen du numéro de téléphone figurant sur votre bon de commande ou sur le site internet du vendeur ;
  • ou par courrier postal ou électronique.

Si le litige persiste, vous pouvez :

  • contacter un Avocat coutumier du droit de la consommation, qui pourra vous renseigner sur vos droits, et le cas échéant, vous assister dans votre démarche ;
  • rechercher sur le site internet du vendeur s'il est membre de la fédération des entreprises de vente à distance (Fevad), laquelle propose sa médiation pour régler les litiges entre ses membres et les consommateurs ;
  • faire appel à un médiateur (soit le médiateur du commerçant s'il propose ce service, soit un médiateur propre à tout un secteur comme par exemple, le médiateur des communications électroniques) ;
  • recourir à un conciliateur de justice désigné par le président de la cour d'appel ;
  • saisir la répression des fraudes ou la justice.
  • Direction de l’information légale et administrative

    NLDR: Le Cabinet PLACIDE vous assiste pour de nombreux conseils ou procédures, en matière de droit de la consommation.

     

    Philippe H. PLACIDE

    Avocat à la Cour
    Ancien Distingué de la Conférence
    Past-Président de l’ Union des Jeunes Avocats de la Martinique
    Membre du Conseil de L’Ordre
    62 Av. Jean Jaurès 1er étage
    97200 Fort de France
    Martinique (French West Indies)
    Tel: 0596 546 443 (RDV)
    Fax:0596 546 437
     
    Visitez notre Site (web) : http://avocatsconseilsprocedures.com
Avocat Martinique; Me Philippe H PLACIDE; Cabinet PLACIDE; Vente sur Internet; Recours;

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